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In addition to customizing individual survey elements, Kameleoon provides global settings that define how your survey behaves and where you collect responses. The Survey Settings tab appears automatically in the Widget Studio when you add at least one survey element to your widget. Use Survey Settings to configure how and when Kameleoon submits survey responses and where it sends them.

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Survey settings tab

When at least one survey element is present in your widget, a new Survey Settings tab appears in the sidebar. It includes:

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Submission trigger

Define when Kameleoon submits the survey:
  • Button click:
    • Select one Button element from your widget.
    • Only one button can act as the submission trigger.
  • When the widget closes:
    • Kameleoon automatically sends responses when the user closes the widget.
  • When a user selects an answer:
    • Kameleoon sends responses when a user selects an answer.
    • You can use this option only if the widget contains one of the following elements:
      • Multiple Choice
      • NPS
      • Scale
Select the applicable trigger element, such as a button or a specific answer type, to enable the submission process.

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Response collection

Select the destination for your survey responses.

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Kameleoon (csv)

  • Store and export survey responses directly from your Kameleoon account.
  • To retrieve the responses:
    1. Link the widget to an active campaign.
    2. Open the Widgets section.
    3. Click the three-dot menu on the widget card.
    4. Select Export survey data (.csv).
  • The CSV includes:
    • Response timestamps
    • Visitor code
    • Answers per question
    • Campaign and variation details

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HTTP request (external)

Route survey responses to a third-party system or your own server.
Use HTTP requests to integrate survey submissions into your CRM, support platform, or analytics pipeline.

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Conditional logic

Survey elements support conditional logic, which lets you display a question only when a user selects a specific answer. To learn how to configure conditional rules, see Create conditional logic in your surveys.